Frequently Asked Questions
Everything you need to know about our signature blends and service.
How should I store my Smith Teamaker tea to ensure freshness?
To maintain the delicate flavor profiles, store your tea in a cool, dry, and dark place away from strong odors. Our airtight tins are designed specifically to protect the tea from light and moisture.
Are your tea sachets biodegradable?
Yes, our signature oversized sachets are made from a plant-based material that is fully compostable, ensuring a premium brewing experience that is also environmentally conscious.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
We currently ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if there is an issue with your order or if it arrived damaged, please contact our team within 30 days for a resolution.
Are your teas organic or non-GMO?
We source the highest quality ingredients globally. Many of our blends use organic ingredients, and all our teas are rigorously tested to ensure they meet strict safety and quality standards.